Returns & Exchanges
At Coleman's Music, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most gear and instruments. If your new equipment isn't the perfect fit for your sound, we are here to help with a straightforward exchange or refund process.
Initiate Your Return
Contact our support team via email or phone within 30 days of receiving your order to request a Return Authorization (RA) number.
Pack Your Gear
Carefully repackage your item in its original shipping box with all included accessories, manuals, and original packaging materials to ensure safe transit.
Ship It Back
Affix the provided return label to the outside of the box and drop it off at any authorized shipping location; please ensure the RA number is clearly marked.
Inspection and Refund
Once our technicians inspect the returned item to confirm its original condition, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing